• Refund and Returns Policy

Due to the nature of our product, all items purchased in-store or online store are non return and non refundable. 


No cancellation for order less than 72 hour prior to pick up or delivery date.


We deliver our product using third party service or we sent out our team to deliver the product.

Delivery fee and delivery time is subject to customer’s location and fare calculation of third party service.

  • Express Delivery 20 Km from Shop Location ( 1 – 3 Hour) 
  • Regular Delivery > 20 Km from Shop Location ( 1 – 3 Days )


– We only deliver Fresh Flower Products ( Arrangement in vase, Bouquet, and Cut flower) <20 Km from Shop (Heliconia) Location.
– Express Delivery only limited to 20 Km from our location and recommended for Fresh Flower Product.

Need help?

Contact us at info@heliconiabangkok.com with subject “Refund and Returns”  for questions related to refunds and returns.